How does Support Agent handle complex escalations?

Support Agent performs a structured hand-off to your human agents, including a full conversation summary, customer sentiment analysis, attempted resolutions, and recommended next steps — so your team never starts from scratch.

Is customer data used for model training?

No. Every Support Agent instance is fully isolated. Customer data is encrypted at rest and in transit, and is never used for model training. Your data stays yours.

Does it work with legacy systems?

Yes. Support Agent includes a custom connector framework that integrates with any OMS, CRM, or ticketing system — modern or legacy. If your system has an API or database, we can connect to it.

How quickly can we deploy?

4 days from kickoff to live deployment. Day 1: data ingestion. Day 2: neural training on your brand voice. Day 3: deep sync with your existing tools. Day 4: full autonomous deployment.

Customer Support Automation

Your Customers Have Questions Right Now.

Name: Support Agent
Brand: Zaruda
Availability: InStock

This AI Agent Has the Answers.

Deploy a surgical-grade support layer that connects your warehouse, CRM, and logistics directly to your customer's chat window. Resolve 80% of tickets instantly — no scripts, no delays.

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Support Agent // Live
ACTIVE
Where's my order #4821?
Order #4821 shipped via FedEx. Arriving tomorrow by 3PM. Here's your tracking link.
ResolutionAutomated
Response Time0.8s
SentimentPositive
Tickets Today1,247
Auto-Resolved80.3%

80%

Tickets Resolved Automatically

0.8s

Average Response Time

Days to Full Deployment

24/7

Always-On Availability

The Product

NOT
A
BOT

Support Agent isn't just a chatbot. It's a deep-data integration that connects your entire backend directly to your customer's support experience.

Generic chatbots read from scripts. Support Agent reads from your warehouse inventory, your CRM records, your logistics tracking, and your knowledge base — in real time. When a customer asks "where's my order?", they get the actual answer, not a template.

It processes returns, generates shipping labels, verifies account details, and escalates with full context — all within the same conversation window. Your team handles the 20% that actually needs a human. The other 80% is already resolved.

Features

Resolve, Don't Deflect.
Every Interaction.

6 capabilities

Answer Customer Questions

Instant, accurate responses powered by your knowledge base and real-time data. No scripted replies — every answer is contextual and specific to the customer.

Handle Returns & Exchanges

Automated RMA processing, shipping label generation, and status updates. Customers get resolution in minutes, not days.

Provide Product Information

Real-time inventory, pricing, and availability pulled directly from your warehouse systems. Always accurate, always current.

Collect Customer Feedback

Automated NPS/CSAT surveys with sentiment analysis after every interaction. Understand customer satisfaction at scale.

Escalate Complex Issues

Structured hand-off to human agents with full context summary and next steps. Your team picks up exactly where the AI left off.

Track & Analyze Interactions

Real-time dashboards showing resolution rates, sentiment trends, and ticket volume. See exactly how support is performing.

Two Sides, One System

See Both Sides of Every Interaction

What Your Customer Sees

Hi, I ordered a blue jacket last week but received the wrong size. Can I exchange it?

I found your order #7293. I've initiated an exchange for the correct size (M). A prepaid return label has been sent to your email. Your new jacket ships tomorrow.

That was fast. Thanks!

What Your Team Gets
Ticket #7293 — Status Dashboard
ResolutionAutomated
SentimentPositive
Actions Taken3 (lookup, RMA, label)
Response Time1.2s
EscalationNot Required
CSAT SurveySent

Implementation

Live in 4 Days. Not 4 Months.

Day 1

Data Ingestion

Ingest knowledge base, PDFs, previous support tickets

Day 2

Neural Training

Learns brand voice and escalation protocols

Day 3

Deep Sync

One-click integration with Shopify, FedEx, Zendesk

Day 4

Total Autonomy

Live deployment, team focuses on complex cases only

Integrates With Your Stack

Shopify

Zendesk

FedEx

Salesforce

HubSpot

Intercom

Use Cases

Built for Industries That
Can't Afford Slow Support

E-Commerce

Order tracking, returns, product recommendations. Support Agent connects directly to Shopify, WooCommerce, and custom storefronts to resolve the tickets that flood your queue.

SaaS

Onboarding support, feature guidance, billing inquiries. Reduce churn by resolving friction points before they become cancellation reasons.

Healthcare

Appointment management, insurance verification, patient FAQs. HIPAA-aware responses with proper data handling and escalation protocols.

Financial Services

Account inquiries, fraud alerts, compliance-safe responses. Every interaction is logged, auditable, and aligned with regulatory requirements.

Comparison

Support Agent vs. Generic Chatbots

Feature

Support Agent

Generic Chatbots

Deep Systems Sync

Action Authorization (returns, refunds)

Deployment Time

4 days

4-8 weeks

Brand Voice Accuracy

99%

~70%

24/7 Availability

Escalation with Context

[FREQUENTLY ASKED QUESTIONS]

Support Questions, Answered.

Let's Build Together

Ready to Solve the Support Crisis?

Deploy Support Agent and resolve 80% of tickets automatically — while your team focuses on the conversations that actually need a human touch.

48h

Response time

SOC 2

Compliant

Global

Delivery

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