Call Agent by Zaruda is an enterprise AI call center automation platform that deploys AI voice agents for inbound customer support, outbound sales, and appointment scheduling. It operates 24/7 and integrates with existing CRM and telephony systems including Avaya, Genesys, and Salesforce.

How much does AI call center automation cost?

Enterprise AI call center deployments typically deliver 15–35% call containment in the first 90 days, reducing per-call handling costs by $3–8 per deflected call. Contact Zaruda for pricing tailored to your call volume and use case.

Does Call Agent integrate with legacy telephony systems?

Yes. Call Agent was specifically built to integrate with legacy enterprise telephony platforms including Avaya, Genesys, and Cisco, as well as modern cloud contact centers. Most enterprise deployments are operational within 8–12 weeks.

What industries does Call Agent serve?

Call Agent serves enterprise customers across financial services, healthcare, retail, insurance, and telecommunications — any industry with high inbound call volume and repeatable customer service workflows.

Products · Call Agent

Your Call Center. Scaled by AI.

Name: Call Agent
Brand: Zaruda
Availability: InStock

Available 24/7. Built to Sound Human.

Enterprise-grade AI call center automation — built on Twilio's communications infrastructure and VAPI's conversational AI engine. Replace high-volume call workflows with AI agents that handle real conversations.

Book a Live Demo Talk to an Engineer

Call Agent // Live Ops
3 ACTIVE
347
Calls Today
71%
AI Handled
0s
Wait Time
#7241Order Status Inquiry
72%
#7242Appointment Booking
45%
#7243Account Balance
88%
AI Containment Rate71% (90-day avg)
Cost per Resolved Call↓ 42% vs. human
ComplianceTCPA · PCI · HIPAA
Handoff Queue#7238 · Billing · READY

24/7

Call Coverage From Day One

71%

Avg. AI Containment Rate (90 Days)

↓ 42%

Cost per Resolved Call

Zero

Hold Time with AI Agents

CALL

The Product

SCALE
WITH
AI

Not a bot with pre-scripted menus. A conversational AI that closes calls.

Call Agent is trained on your business context, your product knowledge, and your communication standards — capable of handling the full complexity of real customer conversations at a quality level that consistently satisfies callers.

For call centers managing hundreds or thousands of interactions per day, Call Agent doesn't just reduce cost. It improves consistency, extends capacity to 24/7 coverage, and eliminates the quality variance that comes with large human agent teams.

Capabilities

Everything Your Call Center
Needs to Scale.

13 capabilities

Inbound Call Handling

AI agents answer inbound calls instantly — zero hold time — and handle the full conversation: intent identification, information gathering, data lookup, task completion, and response delivery.

Outbound Calling Campaigns

Call Agent makes outbound calls at scale for appointment reminders, payment follow-ups, feedback collection, lead qualification, and promotional outreach — personalized using CRM data.

Appointment Scheduling

End-to-end appointment booking — checking availability, confirming times, sending confirmations, and managing reschedule or cancellation requests across Google Calendar and Outlook.

Support & FAQ Automation

For businesses with high-volume repetitive support calls — order status, account questions, policy inquiries, troubleshooting — Call Agent resolves conversations without human intervention.

Lead Qualification

AI agents conduct inbound lead qualification conversations — asking discovery questions, scoring responses, and routing qualified leads to sales in real time while logging all details to your CRM.

Seamless Human Handoff

When Call Agent determines a human agent is needed, the handoff is smooth: the live agent receives a real-time summary, the customer doesn’t repeat themselves, and the transition feels invisible.

Objective-Based Calling

Define the business objective and let the AI call with purpose. Whether it’s collecting feedback, confirming deliveries, or qualifying interest — Call Agent executes calls aligned to your specific goal.

Data Capture

Automatically capture every data point you need during conversations — contact details, preferences, responses, objections — structured and logged directly into your CRM in real time.

Call Consent via Messages

Before placing outbound calls, Call Agent sends a consent message to the lead — ensuring compliance with regulations and increasing answer rates by setting expectations upfront.

Follow-Ups Based on Previous Conversations

Call Agent remembers. Every follow-up call references prior interactions — what was discussed, what was promised, and what’s pending — creating continuity that builds trust.

Meeting Schedule Integration

Full calendar sync for booking, rescheduling, and canceling meetings. Integrates with Google Calendar, Outlook, and Calendly — so scheduling happens live during the call, not after.

Call Recordings of All Leads

Every call is recorded and stored — searchable by lead, date, or outcome. Full transcripts available for review, training, compliance audits, and quality assurance.

Call Recording Intent Analysis

AI-powered analysis of every recorded call — automatically tagging intent, sentiment, objections, and next steps. Surface patterns across thousands of calls to optimize your strategy.

Hear It In Action

Sample Calls.
Real Scenarios.

Lead Follow-Up

02:14

Instant response to a high-intent web form submission

Appointment Confirmation

01:45

Automated scheduling verification with calendar sync

Inbound Customer Call

03:02

Complex support routing and initial troubleshooting

Implementation

Live in 4 Days.
Not 4 Months.

Day 1

Discovery

Analyze top-performing call recordings to clone brand voice

Day 2-3

Integration

CRM & Telephony sync, build decision trees

Day 3

Simulation

Internal dry runs for 99% accuracy

Day 4

Go Live

Agent begins taking/making calls

Integrates With

Twilio

HubSpot

Salesforce

Google Calendar

Zendesk

Use Cases

Deployed Across
Every Industry

Healthcare & Patient Operations

Patient intake, appointment reminders, Rx refill notifications, and post-visit follow-up — all handled by AI agents available 24/7, reducing administrative burden on clinical staff.

Finance & Banking

Account balance inquiries, payment confirmations, fraud alert acknowledgments, and outbound collections follow-up — with TCPA-compliant dialing and full PII handling.

Retail & E-Commerce

Order status inquiries, return initiation, delivery troubleshooting, and promotional outbound campaigns — all automated, all personalized, all logged directly to your CRM.

Sales Development & Lead Qualification

AI agents conduct inbound lead qualification at scale — asking discovery questions, scoring intent, and routing hot leads to sales reps in real time with full conversation context.

Who It's For

Built for Leaders Who Need Scale Without Headcount

VP of Operations and COOs managing large call center cost centers and reducing operational spend

Customer Experience Leaders improving speed, consistency, and satisfaction scores across every touchpoint

Sales Leaders deploying outbound AI calling for lead qualification, follow-up, and sales development at scale

Healthcare Administrators automating patient scheduling, reminders, and communication workflows

Entrepreneurs and Scale-Up Founders building customer service infrastructure that scales 10× without proportional cost

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